Please read our FAQ before sending us a message.

We are here to answer any questions you may have about your experiences. Reach out to us and we’ll respond as soon as we can. Even if there is something you have always wanted from products and can’t find it on, let us know and we promise we’ll do our best to find it for your and send you there.

General Questions

We have partnered with PayU Money to accept all modes of payments with 100% SECURE transaction, You get options of paying through Debit Card, Credit Card, Net Banking, Bank Transfer, Amazon Wallet Transfer, through PayU Money besides this your can also pay via Cash on Pickup,.

You can pay online with your personal or your company’s credit card, in absolute safety. This payment method is extremely secure, because your credit card information is never stored by the processing company and because it is secured and encrypted. We at or PayU Money do not store or ask any information related to your Bank, Debit Card or Credit Card.

Delivery charges for orders start from ₹. 45 and it varies, Depends on the location of Shipping address, Size and Weight of products order.

We from our side try our best to deliver your products in less then 5 working days for in all cities of Maharashtra and 7 working days for delivery in rest of India, But it depends on how essay accessible shipping address is and mode of transport avaliable for remote places.

All your transactions are secured with 128 bit SSL encryption and two factor authentication. We apply 100+ risk rules for each payment so you can focus on your business and rely on us for data security.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via cheaque payments are sent out on the day we receive the payment.

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Products and Orders

We try to add as maximum information about the product that could be available to us. Scroll down below Related products section on Single Product Page there you can get additional information about product, If that information in not enough, In this case, please mail us at [email protected] or fill out form at Contact us on website.

We at keep our stocks updated on real time base. If the product is listed on site then it is definitely available in stock. Still if you want to order any old stock product not listed on site For information regarding the availability of the product, please contact us by using the Contact us form, located in the Contact Us page on top menu of the website.

If you wish to search for a specific product, please use the search module, located in the header of the site or use the search module in sidebar on Shop Page. Fill in the information that you are looking for and if these can be found on the website, a list of matching results will be displayed.

Yes, at we accepts orders from companies as well. In order to receive an invoice containing your correct company information, and tax details please fill in all the required fields at signup or during the placement of your order or contact or support department through contact us form and we will get back you in 24 working hours.

After adding and confirming the products in your cart, the system gives you the option to specify a different address for the shipping of your order. Fill in proper shipping details and that is done
If you wish to change your order, you can do that till your order is in processing status or pending status. Please contact us on customer care no +91-0000000000 or email us on [email protected]. Please also specify your order ID, which can be found in the order section.

eShop Design reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Cancellations by customers will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the process of producing/ shipping your shirt has been started. 16 Stitches hold all the rights to accept or decline any cancellations.
Any modifications to your order would also be governed by the terms.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your returns are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Managing User Account

If you don’t remember the password to your account, please use the Recover forgotten password option, available in the Login page.

To change the information in your user account, please log in and access the Update account option, located in the My account section.

We do not support guest checkout for security reasons, If you wish to place an order on, then you must create a user account. The account can be also created after you’ve added the desired products to the Cart. This helps us to provide you better service.

You can view the history of your orders on this website, by accessing the Track order section.